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  1. Velory Helpcenter
  2. End-of-lifecycle

End-of-lifecycle

General information

  • What is end-of-lifecycle and what happens to my device?
  • What happens when my device reaches the end of its renewal period? (return, buyout, or upgrade)
  • How do I add and track devices that weren't bought through Velory?
  • How do I change my mind about returning, keeping, or upgrading my device?
  • For admins: How to set up renewal reminder emails for employees

Buyout device

  • How do I buy out my device?
  • For admins: How buyout works for leased devices — pricing and availability
  • For admins: How buyout works for one-off purchased devices
  • For Admins: Enabling card payments via Stripe

Return device

  • How do I return my device and get a return label?
  • For admins: Setting up and managing device returns

Keep device

  • How do I keep my device at end of contract?
  • For admins: How to enable the keep device option for employees

Offboarding

  • For admins: How offboarding works when end-of-lifecycle flows are turned on
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