When an employee places an order in the store, it becomes a product request that needs to be reviewed.
Requests can only be seen and managed by admins. If your company uses an Attestation manager, only that specific person can handle the requests.
You can also choose to simplify the process by enabling auto-approval.
🧭 In this guide:
How to handle a request
As an admin or attestation manager, you’ll be notified when a new request is submitted.
You can find unhandled requests in two places:
- On your Home page
- Under Asset management → Requests
Here you’ll see all requests that are waiting for action.
If auto-approval is not enabled, a daily summary email is sent every afternoon at 4pm (CET) to the people responsible for handling requests. The email includes all requests that are still unhandled.
Click Manage on a request to view more details and decide whether to approve or reject it.
Approve a request
If you approve the request, the order is automatically forwarded to the distributor for processing.
Simple as that.
Reject a request
If you reject a request, you’ll be asked to add a message explaining why.
Once saved, an email including your message is sent to the employee. This ensures they immediately understand:
- That the request was denied
- Why it was denied
If a message was not added, the email will still be sent to the user, just not explaining the reason for the rejection.
If a request is rejected, the employee needs to submit a new order.