As an admin, you can choose to allow employees to keep their current device beyond the renewal date. This gives employees more flexibility while giving you greater control over devices approaching renewal.
When an employee selects to Keep device, the renewal date is automatically extended by 6 months. This gives the employee additional time before they need to return, buy out, or order a new device.
🧭 In this guide:
How to enable the setting
- Go to your profile in the top-right navigation bar.
- Click Settings > End of Lifecycle.
- Find the toggle called Keep device.
- Turn it on or off, depending on whether you want this to be available for your employees.
💡 Note: If no action is taken by the employee before the renewal date:
- If the Keep device setting is enabled, this option will be selected by default.
- If the setting is not enabled, there won’t be any default action, and the device will remain unchanged until the employee selects one.
🔒 Keep device is only available for one-off devices.
Tips and troubleshooting
| Update or change the renewal date manually |
🔁 This is useful for cases where needs change mid-cycle. |
| Activity information |
All "keep" actions are logged automatically.
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| Event log |
You can also track device-specific activity via the event log on each device.
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