👉 Note! Mobile subscription is only available on the Pro billing plan. Velory supports the telco providers Tele2, Elisa and Telia. To see an overview about these telcos and what is supported in the different markets read this article.
Need to end a subscription? You can do it directly in Velory — no extra portals, no emails, no phone calls. Just a few clicks, and you’re done.
🧠In this guide:
- Before you start: what you need to know
- Cancel a subscription
- What happens after you request a cancellation
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Good to know
Before you start: what you need to know
You can cancel a subscription if:
- You’re an Admin or a Purchase manger
- The subscription status is Active
Also good to know:
- Cancellation requests are sent directly to the telco provider and are only cancelled after they have confirmed the termination request.
- The action is irreversible in Velory. If you need to undo it later, you’ll have to contact the telco provider’s support.
Cancel a subscription
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Open the subscription
- Go to the mobile subscription you want to cancel
- Go to the mobile subscription you want to cancel
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Click “Cancel subscription”
- The button is available as long as the subscription status is Active.
- The button is available as long as the subscription status is Active.
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Confirm the cancellatiuon
- A confirmation modal appears with different choices to take.
When to end the subscription, either as soon as possible or on a preferred date.
đź’ˇIf your provider is offering cancellation with number porting you can read more about it in this article.
That’s it. Once confirmed, Velory sends the cancellation request to the telco provider.
What happens after you request a cancellation
After you click Request Cancellation:
- The subscription status updates to Pending
- Velory waits for a response from the telco provider
Possible outcomes:
- ✅ Pending – telco provider has received the request and is processing it
- ❌ Cancellation failed – The request was rejected. You can retry or contact the telco support
- ⏱ Cancellation failed – telco provider didn’t respond in time. Try again or reach out to the telco support
Good to know
| Can I undo a cancellation in Velory? |
No. Once the request is sent, it can’t be reversed in Velory. Any changes after that need to go through the subscription provider. |
| Why don’t I see the “Cancel subscription” button? |
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| Does cancellation happen immediately? |
The request is sent immediately, but the final confirmation depends on the subscription provider’s response. |