👉 To see an overview about these telcos and what is supported in the different markets read this article.
Got a new phone? No problem. You can easily replace your current eSIM with a new eSIM directly in Velory. When you do, your old eSIM will be deactivated and replaced with the new one - super simple!
🧠In this guide:
How to replace an eSIM
- Go to Asset Management → Mobile subscriptions
- Open the subscription you want to update
- Go to the Details tab
- Scroll to the SIM details section
- Click Replace SIM
- Confirm the order
What happens when you replace an eSIM?
When you request a SIM replacement:
- Your operator will process the SIM replacement
- Your current SIM will be blocked
- A new eSIM will be ordered
- You’ll receive instructions via email on how to activate it
Processing time depends on the operator, but it’s usually quick.
Good to know
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Only eSIM is supported
Physical SIM replacement isn’t available in the flow
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The email address can’t be changed
The activation email is sent to the email connected to the user
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Didn’t receive the email?
Check your spam folder or contact your IT team
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No “Replace SIM” button?
This can happen if:- The feature isn’t enabled for your company or not supported by your operator
- Your subscription isn’t active
đź’ˇAdmins can replace SIMs for any user, while regular users can only replace their own.