👉 Note! This functionality is available on the Pro billing plan. We are actively expanding our integration coverage, today we support the following telco providers Tele2, Elisa and Telia. To see an overview about these telcos and what is supported in the different markets read this article.
Got a new phone? No problem. You can easily replace your current eSIM with a new eSIM directly in Velory. When you do, your old eSIM will be deactivated and replaced with the new one - super simple!
🧠In this guide:
How to replace an eSIM
- Go to Asset Management → Mobile subscriptions
- Open the subscription you want to update
- Go to the Details tab
- Scroll to the SIM details section
- Click Replace SIM
- Confirm the order
What happens when you replace an eSIM?
When you request a SIM replacement:
- Your operator will process the SIM replacement
- Your current SIM will be blocked
- A new eSIM will be ordered
- You’ll receive instructions via email on how to activate it
Processing time depends on the operator, but it’s usually quick.
Good to know
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Only eSIM is supported
Physical SIM replacement isn’t available in the flow
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The email address can’t be changed
The activation email is sent to the email connected to the user
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Didn’t receive the email?
Check your spam folder or contact your IT team
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No “Replace SIM” button?
This can happen if:- The feature isn’t enabled for your company or not supported by your operator
- Your subscription isn’t active
đź’ˇAdmins can replace SIMs for any user, while regular users can only replace their own.