👉 To see an overview about these telcos and what is supported in the different markets read this article.
You can easily order a new eSIM directly in Velory when your company has that integration enabled. If you see Mobile subscription as a category in the store with a Telco product you may order your subscription effortlessly directly in Velory.
🧠In this guide:
How to order a new eSIM
-
Go to the store
Open the Mobile Subscription category and choose the option to order a mobile subscription.
-
Add product to cart
When the product is added to cart a pop-up window shows and you are able to add order details
-
eSIM is chosen
When an eSIM is ordered you will simply just receive the eSIM to your email to activate it with QR code.
-
Email is prefilled
The email used in your profile will be automatically added. That is where the email with the activation link is sent. Sent in just a few minutes after the order is sent.
💡 Status updates depend on information received from the telco provider.
Haven't received your eSIM activation email?
- Check your spam or junk folder
- Make sure the email address in your Velory profile is correct
- Contact your IT team if the issue is not solved
Good to know
|
Is eSIM compatible with all phones? |
Not all devices support eSIM. |
|
Can you change the email address in the order? |
No, it is by default added to the email linked to your profile. |
|
How long does activation take? |
It just takes a few minutes, and you simply activate it through the link you receive through email. |