How do I view and manage my mobile subscription details?

As an employee, you can easily check your current mobile subscription and, if your company budget allows, order a new one directly in Velory.
 

🧭 In this guide

• View your current mobile subscription
• Order a new mobile subscription
• Good to know
  
   

View your current mobile subscription

1. Log in to your Velory account.
    
2. On Your details view, click on the Mobile subscriptions tab.
   
    

👉 For more details, click on the subscription itself. You will then see:

• Subscription status (e.g., Active)
   
• SIM type (e.g., eSIM)
   
• Mobile number (your active mobile number)
  
   

Order a new mobile subscription

If your company budget allows you to order a new mobile subscription, follow these steps:

1. From your main dashboard, click Shop Mobile subscriptions on the category card or go to the store by the top navigation bar tab.
    
2. You will be taken to the company store, showing all mobile plans approved by your administrator.
    
3. Select a product to view its details.
    
   • Here you can check whether the cost is covered by your budget.
      
4. Click Add product to cart.
    
5. If you are within your budget and quota, you can proceed to checkout and complete your order request.
    

Once your order has been placed and approved, it will be forwarded directly to the subscription provider.
 

You will then receive two separate emails:

• One from Velory confirming your order.
   
• One from the provider with your subscription details, and if it’s an eSIM, it may also include an activation link.
  
   

Good to know
 

Why can’t I order a new subscription?

If the Buy a new subscription button is disabled or you see a warning in your cart, it usually means you’ve reached your quota limit.

A quota defines the maximum number of products you’re allowed from a specific budget category. For mobile subscriptions, this is normally one per employee.

How to check
When you try to add a subscription to your cart, a message will appear if you’ve reached the limit (e.g., “You’ve reached the limit of 1 product(s) in this Budget Category”).

What to do
If you need to replace your subscription or believe there’s been a mistake, please contact your direct manager or your company’s IT/HR administrator.

Cancelling a subscription

• Admins: Have access to a Cancel subscription button, which sends a cancellation request directly to the subscription provider.
   
• Regular users: Cannot cancel their own subscriptions and will need help from an admin.