When this option is enabled, users will have the choice to keep their device for an additional 6-month period. This option becomes visible on the device page as the renewal date approaches:
- The message appears 30 days before renewal.
What happens after selecting Keep device
- The renewal date is automatically extended by 6 months.
- The 6-month period is calculated from the original renewal date, not from the day the option was selected.
- The new renewal date is immediately visible on the device details page.
- 30 days before the new renewal date you will be asked to take new actions on your device when the options again will be visible.
🔁 If you need to make a new decision about your device before the updated renewal date, please contact your closest manager or your company’s Velory admin. They can manually update the renewal date to unlock new actions for your device.
Tracking the action
- In the Activity tab and in the event log on the device, you can view details about when the keep option was selected.
- These logs also show how the renewal date was adjusted.