If you have a device assigned to you that was purchased outside of Velory—typically imported when a company first joins Velory—there is a transition period. During this time, these devices will need to be renewed before new ones can be ordered through the Velory store. For devices from distributors other than Dustin, the process will work as follows:
30 days before the renewal date, the user will receive an email informing them that their device is up for renewal and that action is required. The email explains that the only step needed in Velory is to "start the process" by clicking a button.
Soon after the user starts the process, the device distributor will reach out via email directly to the user and inform them about options and next steps for the old device — either return it or buy it out. This process is handled directly with the distributor.
Once the “Start the process” button on the device is clicked, the Velory store will open, allowing the user to request a new device.
Once the new device has been delivered, make sure to transfer or delete any personal information on the device.
Regardless of whether the old device has been returned or bought out from the distributor, the admin in Velory needs to confirm that the action has been completed. Admins will see the button that will say "Confirm return", but it’s up to the company’s internal processes whether they want to note if the device was bought out instead. This can be documented in the device notes.
When the "Confirm return" button is clicked, the admin will see an option “Mark as released” in Velory.
This step is necessary to complete the process and keep device data accurate. Marking the device as released will indicate that the device is no longer connected to any other company system (like MDM) and remove the device from company owned assets in Velory.
Once the device is marked as released, its status will change to "removed", and it will no longer be visible in the user's hardware view. At this point, the device is also fully removed from the company’s asset management and the flow is finished.