Hexnode MDM integration guide

👉 Note! MDM integrations are only available on the Standard and Pro billing plans and require activation upon request. Please contact Velory Support for more information.

🧭 In this guide:

• How to connect Hexnode MDM with Velory
• How it works
  • Enrolled & Unmatched Devices
  • Data Import
• Additional Reports
• Disconnect
• Questions and Answers
   

How to connect Hexnode MDM with Velory

Go to your profile in the navigation bar and click on Settings.

Under Integrations, select Connections.

Here, you’ll see the available MDM solutions. Click Connect next to Hexnode to begin the integration process with Velory.

When you click Connect, you’ll be asked to enter your MDM provider details. The Read more link will take you to Hexnode’s support page with step-by-step instructions. It’s super simple – we promise!

Once you’ve entered the API key and subdomain, click Connect. It may take up to 2 minutes to retrieve and match all devices from Hexnode. After that, synchronization will occur automatically every night.

How it works

Once Hexnode MDM is connected, you’ll see the connection details on an overview page containing information about:

• Devices that are enrolled
   
• Devices that are unmatched
   

Enrolled & Unmatched Devices

Within the connection page, you can click on Enrolled Devices or Unmatched Devices to go directly to the Hardware Overview with relevant filters applied.
You can also apply additional filters directly in the hardware view based on device status.

Data Import

In the Data Import section, you can choose which information should be included during synchronization. All fields are enabled by default. Synchronization occurs daily at 6:30 AM (Stockholm time).
Uncheck any fields you don’t wish to import – changes take effect from the next scheduled sync.

Available data fields

• Model – Device model description
  
  
• MDM enrollment date – The time the device was first enrolled in the MDM system
  
  
• Last check-in – The last time the device connected to the MDM system
  
  
• Device OS – Operating system version
  
  
• Supervised – Indicates whether the device was automatically enrolled
  
  
• Battery health – Battery health status:
  
  
  • non-genuine – Not a genuine battery
    
    
  • normal – Operating normally
    
    
  • service-recommended – Battery service recommended
    
    
  • unknown – Battery status could not be determined
    
    
  • unsupported – Device does not support battery health reporting
    
    Read more in Apple’s official documentation
    
    

• Total storage capacity – Total storage capacity of the device
   
• Available storage capacity – Available storage space on the device
   
• User full name – Assigned username from the MDM system
   

All activated fields will be visible on the respective device’s detail page.

Additional Reports

You can access a customizable reporting dashboard which includes:

• Asset comparisons between Velory and Hexnode
   
• Device enrollment statistics
   

If you want to activate this report, please contact us at support@velory.com and we’ll help you get started.

Disconnect

To disconnect Hexnode, click Disconnect Hexnode on the connection page.

When the connection is removed, all MDM-related information will be deleted from Velory, including:

• The connection page
   
• Hardware overview
   
• Device details
   
• CSV exports
   

If you wish to keep a copy of the data before disconnecting, export it as a CSV file.

If the connection is inactive, try disconnecting and reconnecting. If the status doesn’t update, please contact Support for assistance.

Questions and Answers