There may be scenarios where a user initially decides to return their old device but later changes their mind and wants to buy it out or keep it. In such cases, an admin can update the settings to make these options available again.
Please note that if a user has already bought out the device, the options cannot be changed as the device has been paid for. Similarly, with the 'keep' option, the renewal period is updated as soon as the 'keep' button is clicked. However, an admin can still adjust the renewal period if needed. Learn more about this here.
How to re-enable the “expiring device options” for a device marked for returned
- Go to Asset Management and Employees, search for the user whose device you want to re-enable. Tip: Copy and save the user's email address, which can be found under the Details tab, this can be useful later.
- Under the hardware tab you click on the three dots on the side for the hardware that you wish to update. Tip: Copy and save the device’s serial number, this can be useful later.
- Scroll down to Assign to and choose the “Returned devices” space. Click Update device at the bottom of the page.
- Go to Asset Management and Hardware, search for the serial number in the search field and the correct device will appear.
- Click on the three dots on the side of the device and scroll down to Assign to, now re-assign it back to the user, here the email address is helpful to find the correct user the easiest way.
- When you have assigned the device to the right user, click on Update device at the bottom of the page.
- If you visit the user page now, you'll see that the device is no longer marked with a specific option. The user can then choose a new action for the device, such as opting to buy it out instead of returning it.