There may be scenarios where a user initially chooses to return a device but later changes their mind and wishes to either buy it out or keep it. In such cases, an admin can re-enable the end-of-lifecycle options to allow the user to make a new choice.
👉 Note:
If the user has already completed a buyout, the device is considered paid for and the option cannot be changed.
If the Keep option has been selected, the renewal period is updated immediately once the button is clicked. However, an admin can still manually adjust the renewal period if needed. Learn more here.
How to re-enable end-of-lifecycle options for a returned device
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Go to Asset Management > Employees
Search for the user whose device needs to be updated.
💡 Tip: Copy and save the user’s email address from the Details tab — it’ll be useful later.
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Locate the device under the Hardware tab
Click on the device name and in the tab Overview you have the Assigned to field.
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Reassign the device to the “Returned devices” space
Select payor to the company and click Update at the bottom of the page.
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Reassign the device to the user again
Select payor as the user again and click Update at the bottom of the page.
The options are now available again for the user
Once the device has been reassigned, the options will be reset, and the user can make a new choice – for example, to buy out the device instead of returning it.