As an admin, you have the option to enable this setting for your company, allowing employees to keep their devices after the renewal date. This grants you greater oversight over devices nearing renewal while providing employees the flexibility to keep their current device until they're prepared to request a new one. Selecting the "keep" option for a device extends the renewal period by an additional six months.
This article includes the following topics:
Enable this setting
- Go to your profile in the navigation bar, click on Settings then End of Lifecycle.
- Find the toggle called Keep device. Turn on or off the setting depending on what you want to have as available options for your employees devices.
If no action is taken on a device before the renewal date, the "Keep device" option will be automatically selected by default if it's enabled. If it's not enabled, there won't be a default option, and the device will remain unchanged until a choice of action is made.
How the keep of device flow works
When this option is enabled, employees will have the choice to keep the device for an additional 6 months period. This choice will be visible on the device page when the renewal date is approaching. Specifically, the message will appear one month before renewal for one-off devices and three months before for leased devices.
After selecting keep the device:
- Renewal date is updated with additional 6 months
- 6 months is calculated from the initial expiration date
- Updated renewal date is immediately visible in device details
In the Activity tab and Event logs, you'll find details about how the renewal date was adjusted because the "keep" option was selected.
Tips and troubleshooting
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Update and change the new renewal date |
As an admin, you have the possibility to manually update the renewal date at any time. If the employee who opted to keep the device wishes to order a new one before the new renewal date approaches, you can set the renewal date to the upcoming month. This allows the employee to take new action and decide whether to buy or return the device, thereby unlocking the option to order a new device. |
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| Activity information | In the activity tab on your own startpage you’ll see information about the action taken, as soon as the “Keep” button is clicked on the activity is updated with information about the action and that the device is opted to be kept. |
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| Event logs | Admins can view the event logs on the device to track actions taken. It's a useful feature for monitoring and reviewing device activity when needed. |
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