All devices ordered through the store in Velory will only be visible as active and received after the device status has been updated through the mark as received function.
As an admin, you have the option to enable automatic marking of one-off purchased devices as received. Locate the toggle in company settings and refer to this article for detailed information on this functionality. As an employee, confirm with your company admin whether you need to take any action upon receiving your device or if this process will be handled automatically by the system or your admin.
All ongoing orders will be visible under Activity in your profile and the device will be moved from there to Your hardware when the status of the device is updated.
Once the device is shipped, you'll find the Mark as received button on the device page. Clicking it will update the status to active and change the location from the ongoing list to your hardware. The date of which the device was marked as received will be stored on the device log events.
Note that some devices need to be updated with additional information such as serial number when marking the device as received. You will then see the field after you click on the mark as received button, and you can refer to this article for more information on how you can find serial numbers of a computer.
Once a device is marked as received, the button will no longer be visible, and the device status will change to active. Only admins can now modify the device status—either reassign it to other users/spaces or delete it entirely if needed. Further details on restoring a removed device item can be found in this article.
Marking a device as received will increase the control over orders and devices, but it does not affect the life span details of a device, the Date of purchase and Renewal date will remain unchanged, the dates are automatically added when purchasing the device through the store, the date of purchase defaults to the current date when order is placed and the renewal date is based on the date of purchase plus the leasing period if bought with leasing or the budget’s renewal period if a budget is assigned. As an admin you are able to edit these dates manually if necessary, read more about how life span details of a device affects a user/space before making any changes.