The availability of credit card payment functionality in Velory may vary between markets due to differences in local tax regulations. As a company, it is your responsibility to ensure compliance with all applicable legislation in the markets where you use Velory.
By default, company settings only allow users to place orders within their assigned budget. However, admins can choose to enable purchases above budget. The credit card payment method is only available for one-off purchases.
🧭 In this guide:
How it works
The ordering process in the store is the same regardless of payment method. The difference appears at checkout:
- If your company has enabled credit card payments, you will see the option Proceed to card payment when submitting the order request.
- Clicking this option redirects you to a secure payment page powered by Stripe, where card details must be entered.
- Once details are submitted, click Confirm and send request.
👉 The payment is only processed once the product request has been approved. It’s important to ensure that the card has sufficient funds available until the request is finalized.
Approval process
- The time for approval depends on company settings.
- If auto-approval is enabled, the request is processed immediately.
- If not, the order must be approved manually by the attestation manager.
- The requester will receive an email notification once the request is approved or declined.
👉 For more details, see the article about product requests and auto-approval.
Good to know
Admin orders
- Credit card payments are not available for admins.
- Orders placed by an admin are approved instantly and any overage is automatically added to the salary deduction view instead.
- To enable card payment for an admin order, the admin role must first be switched to Employee.
- This change can be made by another admin or with support from your partner.
- After the order is completed, the role can be switched back to Admin.
- This change can be made by another admin or with support from your partner.
Declined requests
- If a card has insufficient funds or other issues, the payment will be rejected and the request denied.
- Both the admin and the employee will receive notifications.
- If the issue is insufficient funds, the employee can retry once funds are available.
- If the card needs to be changed, the current request must first be declined by an admin and then resubmitted by the employee.
Invalid card error
- If the payment fails, ensure the card is activated for online transactions.
- For new cards, activation often requires:
- Making a physical purchase with the provided PIN code.
- Making a withdrawal using the PIN code.
- Contacting the card provider to enable online purchases.
- Making a physical purchase with the provided PIN code.