If you're an employee who has submitted a product request that has been approved, the order has been dispatched to the distributor. In this case, you should reach out to either your company's admin or directly to the partner for assistance with your order. To find support contact information, go to your profile in the top navigation bar and click on the Support option.
This article includes the following topics:
- Check order status
- Mark a product as received
- Update an order
- Cancel an order
Orders with leased hardware
Check order status
As an employee with Velory access, you have the power to track your order's progress right in the Your Details section. Depending on your company's chosen distributor, you can easily follow the delivery status of your order, simply hit the Track Order button, and behold the delivery status and tracking number for additional information.
If your company lacks the capability to track an order, you can still stay informed about its status through the use of status markings. The various statuses that a hardware device can have include the following:
- Not started
- On hold
- Pending employee buyout
- Bought out by employee
- Processed for trade in
- Traded in
Mark a product as received
When a product has been shipped and delivered and you as an employee have received the device the status of the device might not automatically update and it will still look like it is not received. This depends on the company setting that has been set for your company and the policy that your company has. To manually update the status to “received” you have to click on the product and then click on the Mark as received bottom.
Update an order
When an order has been placed and is in the 'preparing' status, you won't be able to modify your order through the platform. This is because the order has already been sent to and is being handled by the distributor. If you find the need to make any last-minute changes, please reach out to the distributor directly to inquire about the possibility of making adjustments (it is not possible to update the order if a delivery has already started).
It's important to note that if changes are made by the distributor, these modifications will not be reflected in Velory.For this reason, we strongly recommend considering order cancellation instead of attempting updates. Why? Because any changes made by the distributor to an order will not be synchronized with Velory. This recommendation is especially crucial when dealing with financed hardware to ensure that the correct devices are returned by employees at the end of a leasing period.
Additionally, note that including products in an order outside of Velory will result in these added products not appearing in the user's profile. In a situation where products have been added to an order by the partner/distributor, manual registration of the hardware in Velory is recommended in order to not lose important data.
Cancel an order
For order cancellations, we encourage you to reach out to your partner that is handling orders for your company. Once the partner has cancelled the order, it will be reflected in Velory.
When an order linked to an employee with a budget is canceled, the budget calculation will be automatically adjusted, making the budget available for new requests. If the employee used a credit card for payment, the amount will be refunded back to the same credit card.
Orders with leased hardware
When placing an order for a leased device, it's important to take care of your previous device under the leasing agreement by either returning it or opting for a buyout if your company’s policy allows that.
When the time comes to return your previous device, you will receive an email containing more information. This email may originate from your reseller directly or from the leasing company. This depends on your reseller and the leasing company used to finance the equipment.
If you have any doubts or queries regarding the return process, we recommend reaching out to your partner for clarification.